Glebe House Surgery

Glebe House Surgery 2020-01-15 Person 5 5 0

I’ve had two appointments so far this year and all have been extremely efficiently carried out. There is just the right line of friendliness to make you feel comfortable without being overly so along with good explanations as to options.

Glebe House Surgery 2019-07-15 Person 5 5 0

Great telephone response. Appointments ran to time. Pleasant and helpful staff. Isn't that all we need ?

Glebe House Surgery 2019-06-12 Person 2 5 0

My daughter asked for an appointment with a doctor and was given an appointment with a nurse practitioner she was not told this person was not a doctor and my daughter wanted a referral to a specialist for a problem that’s been ongoing for a long time and was told she needed blood test first by the nurse - she did no seem to know what we were asking her. This was my daughters experience and she was not filled with any confidence that she is going to get any help for her issue.She did not know that the person she saw is not a doctor and she when asked to see a doctor and was not made aware that the appointment was not with a doctor as there receptionist did not tell her that she was a nurse practitioner who writes prescriptions and I suspect is not able to refer patients because she is not a doctor ,because if she did she would have asked to see someone else.She feels she has wasted her time.Im sure This person is a very good nurse but she is not a doctor according To your website and receptionists should not lead people to believe that she is. Also my issue has been in the last 4 weeks a blood test that was either lost or not done and now needs to be repeated but iv now had immunosuppressive treatment so it will probably give a false reading which is why I had it done before the treatment but because it’s been lost having it redone will probably won’t show an accurate reflection.In addition to that twice in the last month iv had appointments made for me that I haven’t made and when iv turned up for one I have made they say it was earlier .Im concerned they are mixing me up with another patient of same name and similar age who lives around the corner for me and it is worrying given iv got such a rare illness that they may be giving her my results .My own doctor is fabulous and cannot fault her , my recent experiences with other aspects of the practice are not great .

Glebe House Surgery 2019-04-26 Person 2 5 0

My recent experience of the issue of prescriptions has been appalling. The request was submitted on time via reception. An error was made and one item was left off the request. I discovered this mistake on the same day that the request was made by checking the order on the new on-line system. I ordered the missing item there and then. I then went to collect the two orders from the pharmacy. Only one was available, the second one had not been signed off by the GP. After 3 visits I now have a fourth visit to make to collect a paper prescription from the surgery and deliver it to the pharmacy of dispensing.

Glebe House Surgery 2019-01-11 Person 3 5 0

I cannot recall the name of the nurse I saw at 0900hrs on 10 Dec 19, but she was petite with long hair and spoke with what I assumed was a Geordie accent. She was helpful, polite and very informative: also, her blood-taking was completely painless and left no bruise. I mentioned her to my wife who agreed that she was a first class asset to the practice. The same plaudit also applies to Dr Dyas, who I have seen in the past: the pair of them have thankfully captured what I believe used to be called a good 'bedside' manner. In closing, I normally try and avoid visiting any health professional and only to do so when it's absolutely necessary. Therefore, when I do, it is pleasing to know that you have two consummate professionals on the team.